Effective Date: February 3, 2024
Thank you for choosing RIFUTO Elevators for your mobility needs. Our commitment is to provide quality stairlift products and excellent customer service. Please review our Cancellation and Warranty Policy for a clear understanding of the process and conditions.
Cancellation Policy:
1. Order Cancellation within 24 Hours:
- Customers have a 24-hour window from order placement to cancel without incurring any fees.
- To cancel, contact our Customer Support team at info@rifuto.com with the order number.
2. Cancellation After 24 Hours:
- If a cancellation request is made after 24 hours, a fee may apply depending on the processing status.
- Contact Customer Support for details on applicable fees and further assistance.
3. Transparent Communication on Cancellation Fees:
- Any cancellation fees, if applicable, will be clearly communicated to customers.
- These fees are designed to cover processing and administrative costs associated with canceled orders.
4. Product Customization Consideration:
- Customized or made-to-order products may not be eligible for cancellation after the initial 24-hour period.
Warranty Policy:
5. Clear Warranty Terms:
- RIFUTO Elevators stairlifts come with a [X]-year warranty, specifically covering manufacturing defects.
- Refer to the product documentation for detailed information on warranty terms and duration.
6. Hassle-Free Warranty Claims Process:
- For warranty claims, customers can contact our Customer Support team at info@rifuto.com.
- Provide necessary details, including the order number and information about the issue for efficient processing.
7. Exclusions from Warranty Coverage:
- The warranty does not cover damages resulting from misuse, unauthorized modifications, or failure to follow installation and usage instructions.
8. Transparent Communication on Warranty Limitations:
- Customers will be informed clearly about any limitations or exclusions from warranty coverage.
- This ensures transparency and sets realistic expectations regarding the scope of warranty protection.
9. Contact Information for Customer Support:
- For inquiries, cancellations, or warranty claims, customers can reach our dedicated Customer Support team.
- Email: info@rifuto.com
10. Policy Updates and Accessibility:
- Any changes to this policy will be promptly updated on our website for easy accessibility and reference.
By making a purchase on rifuto.com, you acknowledge and agree to the terms outlined in this Cancellation and Warranty Policy. We appreciate your trust and look forward to serving your mobility needs. If you have any questions or concerns, feel free to reach out to our Customer Support team.